Shipping policy
Last updated: 18 September 2025
At thINK Studio, every order is handled with care. Some items are ready to ship, while others are made-to-order and require additional time to create. Please read below for details.
Processing Times
- Ready-made items (such as pre-made shirts/hoodies etc.) are usually processed and shipped within 2–3 business days.
- Custom pieces are made-to-order, including items on our website that may still need to be hand-painted. Processing and shipping times will vary depending on the artwork, and we will contact you with an estimated timeframe after your order is placed.
- We do not ship on weekends or public holidays.
Shipping Rates & Delivery Times
- Shipping costs are calculated at checkout and depend on your location and order size.
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Once shipped, estimated delivery times are:
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Portugal: 2–3 business days
- These timeframes apply after dispatch and may vary due to factors outside our control.
Order Tracking
- You will receive a confirmation email/text when your order ships. If tracking is available, it will be included.
Custom & Handmade Orders
- As each hand-painted piece is unique, creation and processing times will vary. If you need your order by a specific date, please contact us before placing your order so tat you can be given priority if possible.
Incorrect Addresses
- Please double-check your shipping address at checkout ( as well as contact number). We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos.
- If your order does not arrive within the expected timeframe, please reach out to us at Info@thinkstudioart.com
Contact Us
If you have questions about shipping timelines or need an estimated completion date for a hand-painted piece, please contact us: Info@thinkstudioart.com